Hello, this problem arises when the ‘Configure motor directions’ step is not conducted during the software setup. Please follow these instructions again carefully, and let us know if you continue to have issues.
The direction of the motor rotation is dependent on how the three phases of the motor are physically connected to the ESCs (if any two wires are swapped, the direction of rotation will flip). Because we cannot guarantee what order the phases are connected, the motor directions must be configured in software.