What is the support email and why no reply to my previous post

[DanielT]

I have posted a post about a corroded Ping Sonar that has never been opened and haven’t gotten any responses. It has been fifteen days since that post and still no replies. Also, I tried sending an email to the BlueRobotics support email (support@bluerobotics.com) but got a response that it doesn’t exist.

Could someone tell me if there is an email, or do I have to post to the forums. I am not getting a response on the forums but I am seeing the view count go up on my post.

Corroded Ping Sonar that has never been opened

In January of last year, our team ordered a Ping Sonar Altimeter and Echosounder and when plugged into a computer, it didn’t work with the Ping Viewer software. I do not know if it was tested before put in water or after, but the members said that they never got it to work. So after many many hours of testing myself, I decided to open it and saw it had corroded. I spoke to the others and they said it was never opened. That can only lead me to believe that it was damaged before it came to us. Al…

[williangalvani]

I’m sorry, sometimes we miss some posts. These particular case will be better handled by the folks at support@bluerobotics.com.

It looks like you have and extra “p” in “support” in your failed email…

[DanielT]

@williangalvani

I’m sorry, sometimes we miss some posts.

Yeah, I understand that they get missed sometimes. It’s ok, and I didn’t want to sound rude.

@williangalvani

It looks like you have and extra “p” in “support” in your failed email…

It looks like it worked this time. Thanks for the advice.