Ping 1D Sonar (Bought in 2020) is NOT functional

Blue Robotics Products
1

[When reporting issues, please post the product, a description of the issue, code if it’s a software issue, and pictures of the issue. That will help us resolve it quickly!]

Hello,

We have procured Ping 1D sonar (Echosounder Altimeter) during 2020. Recently we tested the unit and found it non responsive. We noticed that we have used a USB2TTL converter with a wrong pinout. We find that there is no physical damage (like burning of chip etc) due to wrong pinout connection in the electronics of the Ping 1D sonar. Later, we have also tried testing the Ping 1D Sonar with Blue Robotics BLUART connector.

We shall provide pics of the Ping 1D sonar and the USB2TTL (USART).

We seek your advise as to how to get the unit functional.

Best regards,
SRK

2

Hi @SRK, welcome to the forum :slight_smile:

You may have resolved this already, but if not,

Was it working previously, or did you only start trying to use it very recently?

If you’ve been sent a product with a manufacturing defect then please contact our support email (support@bluerobotics.com), with a description of the issue together with your order number (or rough order date).

Did you end up taking these? They aren’t in your post.