Ping360 shows no readings

[majid]

Hi everyone. I recently got the Ping360 and have connected it using the USB configuration. I have installed the latest version of Ping Viewer and the ArduSub Companion is up to date. The device has been detected by the device manager successfully. Then I headed to the device to view the readings but I found no readings. The stepper motor was spinning as it should. Take a look at what I saw in the Ping Viewer.

[EliotBR (Eliot)]

Hi @majid, welcome to the forum

Those readings look normal to me. Note that

@EliotBR

Air vs Water

The Ping360 transducer is in an oil-filled section that helps to minimise sound loss while in the water. Pressure waves (e.g. sound) have some component that gets reflected when they hit something with a different density to the material they’re in (which is how sonar distance detection works), and at the oil-air boundary that density change is very significant, so very little sound comes out from (or in to) the sonar in air. That’s why the Ping360 doesn’t work in air, …

I thought that was also stated on the product page, but I couldn’t find it there, so I’ll see if I can add it to make it easier for others to find

[majid]

Thank you @EliotBR, I dipped it in the water and it worked fine.