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Failed Ping360?

I have a ping 360, which appears to communicate with ping viewer, the radar display “sweeps” and the head rotates inside the unit, but no data is displayed on the screen. Power isn’t a problem, I’ve tried 12v and 22v, Communication is happening, but no data is displayed when the head is underwater. I’ve tried both the built Windows Binary and a self built Linux version, both specifying the port on the command line, and allowing auto discovery.

Has anyone seen this? I can’t see what the problem is given I’m using stock hardware with pre-built software.

thanks
John

This is being handled via e-mail support. We will give an edited update when analysis on the returned device is complete and repaired.