New Bluerov2, No video feed

Blue Robotics Products Cameras
1

No video displayed in QGroundControll. New owner of the blue rov2. Completed and rechecked the set up tutorial serval times. Correct IP and firewall settings. Getting telemetry. All other systems work besides Video and Depth. No video devises found in the companion computer video tab. Have updated versions of companion computer and QGroundControll and rolled them back.

pugged the ROV usb camera into laptop. The lap top identified and loaded it, but the devise would not produce video in the windows camara app or discord.

[D] at D:\a\qgroundcontrol\qgroundcontrol\src\QGCApplication.cc:281 - "Settings location "C:/Users/Lee.Carpenter/AppData/Roaming/QGroundControl.org/QGroundControl.ini" Is writable?: true"
[D] at D:\a\qgroundcontrol\qgroundcontrol\src\QGCLoggingCategory.cc:120 - "Filter rules "*Log.debug=false\nGStreamerAPILog.debug=true\nqt.qml.connections=false""
[D] at D:\a\qgroundcontrol\qgroundcontrol\src\QGCApplication.cc:384 - "System reported locale: QLocale(English, Latin, United States) ; Name "en_US" ; Preffered (used in maps):  "en-US""
[E] at :0 - "serialnmea: No known GPS device found. Specify the COM port via QT_NMEA_SERIAL_PORT."
[E] at D:\a\qgroundcontrol\qgroundcontrol\src\PositionManager\PositionManager.cpp:188 - "QGCPositionManager error 0"
[E] at :0 - "Location access failed."
[D] at D:\a\qgroundcontrol\qgroundcontrol\src\Vehicle\MAVLinkLogManager.cc:360 - "MAVLink logs directory: "C:/Users/Lee.Carpenter/Documents/QGroundControl/Logs""
[D] at D:\a\qgroundcontrol\qgroundcontrol\src\QtLocationPlugin\QGCMapEngine.cpp:164 - "Map Cache in: "C:/Users/Lee.Carpenter/AppData/Local/cache/QGCMapCache300" / "qgcMapCache.db""
[D] at qrc:/qml/MainRootWindow.qml:51 - "QGCCorePlugin(0x22a62765830) []"
[D] at D:\a\qgroundcontrol\qgroundcontrol\src\MissionManager\MissionController.cc:2371 - "setCurrentPlanViewSeqNum"
[D] at D:\a\qgroundcontrol\qgroundcontrol\src\MissionManager\MissionController.cc:2371 - "setCurrentPlanViewSeqNum"
[D] at D:\a\qgroundcontrol\qgroundcontrol\src\MissionManager\MissionController.cc:1272 - "_recalcFlightPathSegments homePositionValid false"
[D] at D:\a\qgroundcontrol\qgroundcontrol\src\MissionManager\MissionController.cc:1272 - "_recalcFlightPathSegments homePositionValid false"
[D] at D:\a\qgroundcontrol\qgroundcontrol\src\QGCApplication.cc:848 - ""v4.2.0""
[D] at D:\a\qgroundcontrol\qgroundcontrol\src\comm\UDPLink.cc:205 - "Adding target QHostAddress("192.168.2.2") 49172"
[D] at D:\a\qgroundcontrol\qgroundcontrol\src\MissionManager\MissionController.cc:1272 - "_recalcFlightPathSegments homePositionValid false"
[D] at D:\a\qgroundcontrol\qgroundcontrol\src\MissionManager\MissionController.cc:2371 - "setCurrentPlanViewSeqNum"
[D] at D:\a\qgroundcontrol\qgroundcontrol\src\MissionManager\MissionController.cc:2371 - "setCurrentPlanViewSeqNum"
[D] at D:\a\qgroundcontrol\qgroundcontrol\src\MissionManager\MissionController.cc:1272 - "_recalcFlightPathSegments homePositionValid false"
[D] at D:\a\qgroundcontrol\qgroundcontrol\src\MissionManager\MissionController.cc:1272 - "_recalcFlightPathSegments homePositionValid false"
[E] at qrc:/toolbar/MainToolBarIndicators.qml:44 - "qrc:/toolbar/MainToolBarIndicators.qml:44:13: Unable to assign [undefined] to bool"
[E] at qrc:/qml/QGroundControl/ArduPilot/APMSensorIdDecoder.qml:121 - "qrc:/qml/QGroundControl/ArduPilot/APMSensorIdDecoder.qml:121: TypeError: Cannot read property 'valueString' of null"
[E] at qrc:/qml/QGroundControl/ArduPilot/APMSensorParams.qml:103 - "qrc:/qml/QGroundControl/ArduPilot/APMSensorParams.qml:103: ReferenceError: insIdParamsAvailable is not defined"
[D] at D:\a\qgroundcontrol\qgroundcontrol\src\MissionManager\MissionController.cc:2371 - "setCurrentPlanViewSeqNum"
[D] at D:\a\qgroundcontrol\qgroundcontrol\src\MissionManager\MissionController.cc:2371 - "setCurrentPlanViewSeqNum"
[D] at D:\a\qgroundcontrol\qgroundcontrol\src\MissionManager\MissionController.cc:1272 - "_recalcFlightPathSegments homePositionValid false"
[D] at D:\a\qgroundcontrol\qgroundcontrol\src\MissionManager\MissionController.cc:1272 - "_recalcFlightPathSegments homePositionValid false"
[D] at D:\a\qgroundcontrol\qgroundcontrol\src\MissionManager\MissionController.cc:1272 - "_recalcFlightPathSegments homePositionValid false"
[E] at qrc:/qml/QGroundControl/ArduPilot/APMSensorIdDecoder.qml:121 - "qrc:/qml/QGroundControl/ArduPilot/APMSensorIdDecoder.qml:121: TypeError: Cannot read property 'valueString' of null"
[E] at qrc:/qml/QGroundControl/ArduPilot/APMSensorParams.qml:103 - "qrc:/qml/QGroundControl/ArduPilot/APMSensorParams.qml:103: ReferenceError: insIdParamsAvailable is not defined"
[E] at :0 - "Retrying to obtain clipboard."
[E] at :0 - "Retrying to obtain clipboard."
[E] at :0 - "Retrying to obtain clipboard."
2

Hi @RES, welcome to the forum :slight_smile:

Sorry to hear you’re having issues with your camera stream.

This seems likely to be an issue with the camera or its cable. I’d recommend you check whether the pins are fully seated in the connector at the camera.

From there if the camera continues not to work, please contact support@bluerobotics.com to let them know what’s going on, and sort out a replacement or refund as appropriate. Please include a link to this thread, and your order number (/ order date estimate).