We recently purchased a DeepWater Exploration ExploreHD USB Camera, and the unit is defective out of the box. Problems:
Camera is not detected by BlueOS
The camera is not detected on Windows (tested on two different PCs)
Windows always shows “USB device not recognized”
Camera cannot be opened by any application
In addition, the protective sticker left residue on the lens, and the lens was dirty immediately after removal. The camera is not usable. As feedback, we strongly recommend not placing adhesive stickers directly on the lens surface.
Hi @ryan354 -
Sorry for the issue. This community forum is not the proper location to report problems like this or request a replacement. Please report a problem with a product via the help center, and make sure to include your order number. Thanks!
@tony-white Sorry for the inconvenience, and thank you for the clarification.
Understood, we have already submitted the issue through the Help Center and included our order number. However, we have not received any further response yet, which is why i reached out here.
@ryan354
Your camera looks like it was agreed in an unusual liquid, or is very old? Where and when did you purchase it? Please submit a support ticket, I don’t see your name in the inbox when searched…
