Recovering Videos that are "Unable to Process"

General Discussion
1

Hi all,

I’ve got a couple of videos showing in Cockpit that it says it is unable to process, and do not show in the video folder. Has anyone found a way to recover these? They’re rather important…

2

Hi @RickMoss1 -
Do you have any files in a “temporary-video-chunks” in the same directory as the video folder? If so, @rafael.lehmkuhl may be able to advise on how to check if the recordings are recoverable.
Can you share what version of Cockpit and BlueOS you were using when these recordings were made?

3

Thanks Tony.

Indeed, there’s 11.4GB of files in Temporary Video Chunks…

Cockpit 1.12.2 and the latest BlueOS also.

Thanks in advance

4

@rafael.lehmkuhl , do you have any input on this by any chance?

Many thanks

5

Hey @RickMoss1! Sorry for not answering earlier. Lost this one in my inbox.

I’m working on a dedicated tool to help with that. It’s mostly working already, although it has some caveats so I decided not to publish yet.

Could you share the video chunks with me so I can test them with this tool and see if it works with them? If possible, you can send them to my email. If you prefer not to share them for confidentiality or any other reason, just let me know and I can deploy the current working version of my tool so you can test it with your video chunk files.