Recovering Videos that are "Unable to Process"

Blue Robotics Software Cockpit
1

Hi all,

I’ve got a couple of videos showing in Cockpit that it says it is unable to process, and do not show in the video folder. Has anyone found a way to recover these? They’re rather important…

2

Hi @RickMoss1 -
Do you have any files in a “temporary-video-chunks” in the same directory as the video folder? If so, @rafael.lehmkuhl may be able to advise on how to check if the recordings are recoverable.
Can you share what version of Cockpit and BlueOS you were using when these recordings were made?

3

Thanks Tony.

Indeed, there’s 11.4GB of files in Temporary Video Chunks…

Cockpit 1.12.2 and the latest BlueOS also.

Thanks in advance

4

@rafael.lehmkuhl , do you have any input on this by any chance?

Many thanks

5

Hey @RickMoss1! Sorry for not answering earlier. Lost this one in my inbox.

I’m working on a dedicated tool to help with that. It’s mostly working already, although it has some caveats so I decided not to publish yet.

Could you share the video chunks with me so I can test them with this tool and see if it works with them? If possible, you can send them to my email. If you prefer not to share them for confidentiality or any other reason, just let me know and I can deploy the current working version of my tool so you can test it with your video chunk files.

6

Hi @tony-white. I have a technician on a job right now experiencing the same issue. I think he’s running

BlueOS: 1.4.0
Cockpit: 1.15.1
Arduasub: 4.5.3

Is there ever a tool around to recover videos from the Temp Video Chunk folder?

What is causing this and what do we need to do to ensure videos are processed uncorrupted?

Thanks in advance.

Josh

7

Hey @VisionSubsea!

Are you running the standalone/desktop version? If so, there’s a WIP tool I was working on to process those cases. You can try it here.

You just need to access that page, click the “browse” button, go to the chunk folder (/cockpit/video/temporary-video-chunks, select all chunks (you can press CTRL/CMD+A to do that) and them click the “process all” button.

Once that is done, all the recording should be there intact. If they are not, please let me know and we can arrange a meeting so I can help you directly. All your video data is probably there, as we don’t remove it if the processing was not completed.