Ping360 not working through Ethernet and Low Bandwidth on brand new build

Blue Robotics Products
22

Can anyone at BR make sense of what is going on here, please? Or should I return the Ping 360 as faulty?

23

Hi @3dMB
Please contact us via the support form, reporting this problem with a product. We’ll continue to troubleshoot and take appropriate steps from there!

24

Was this ever resolved?

25

kind of:- Blue Robotics sent me replacement ethernet switch, P360 cable and P360 board that they had tested and knew worked together.
Contact support as Tony says above

26

My unit is not functioning. Turns out I have a bad capacitor on the PCB. The ROV has not even been in the water yet. They have a 90 day return or exchange policy, and I am just over 4 months.

27

what country are you in? UK consumer rights law has 7-year returns policy on electrical goods

28

The U.S.

29

I just got in contact with them. I believe they will be sending another board.