Can anyone at BR make sense of what is going on here, please? Or should I return the Ping 360 as faulty?
Hi @3dMB
Please contact us via the support form, reporting this problem with a product. We’ll continue to troubleshoot and take appropriate steps from there!
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Was this ever resolved?
kind of:- Blue Robotics sent me replacement ethernet switch, P360 cable and P360 board that they had tested and knew worked together.
Contact support as Tony says above
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My unit is not functioning. Turns out I have a bad capacitor on the PCB. The ROV has not even been in the water yet. They have a 90 day return or exchange policy, and I am just over 4 months.
what country are you in? UK consumer rights law has 7-year returns policy on electrical goods
The U.S.
I just got in contact with them. I believe they will be sending another board.
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