Ping1D connection problem

Hi everyone,

I can not update our Ping1D S. Also, I can not receive any data from Ping1D.

I connected the Ping1D Directly to computer with [usb adapter].

Could you please help me about it?

Best regards

Hi @ugurdemirezen,

It seems like the device is not being properly detected, so it makes sense that it can’t be updated.

Please check the Ping Viewer troubleshooting and device recovery documentation. If those don’t help, please contact to let them know what’s happening, any relevant context, and what you’ve tried so far.