Hi @gavingavinchan,
Glad to hear you’ve managed to resolve your networking issue, but sorry to hear about the poor experience you had with our product. I’ve passed it on internally in case it flags further testing and/or adjustments - thanks for letting us know!
I’m curious which devices you have connected to it, if you’re able to share that? I can see a Sonoptix ECHO in your photos, but it’s unclear whether you have additional devices (like a Ping360, or others) that are also communicating through the switch. It would also be helpful to know whether the problems were consistently occurring when a specific device was connected / in use, or if it was generally problematic to just have the switch in your network (even for just core ROV operations, without any extra ethernet peripherals).