Hello,
We received the MarineSitu C3 Stereo Camera and connected it to the Ethernet Switch Board in accordance with the user manual.
However, the camera does not appear to operate, and none of the LED activity indicator lights turn on after the connection is made.
Are there any additional items we should check besides the instructions provided in the manual, such as the power supply, connector orientation, cable connections, Ethernet Switch Board settings, or software and network configuration?
Please advise us of any troubleshooting steps we should perform to determine whether the camera is receiving power and functioning normally.
Thank you.
Hi @nowtwind13 -
Besides the ethernet connection to the C3 camera, did you connect the power leads, red to red and black to black? What voltage are you providing?
It has been connected to the main block.
Hi @nowtwind13 -
The whenever cable coming from the device looks a bit strange, have you modified it?
Do you have a bench top per supply available so you can measure the power the c3 camera consumes directly?
We do not have a benchtop power supply available.
For inspection and verification purposes, we took photographs throughout the entire process, from opening the package to installing the camera. Please find the photographs below.
We did not modify the cable or any other part of the product.
Hi @nowtwind13 -
If you’re not able to verify power consumption with a power supply or multi-meter, your best next step is to reach out to Blue Robotics support via the Help Center, report a problem with a product - include your order number!
Before sending the unit in for A/S, we obtained a power supply and conducted an additional test.
As shown in the attached photo, the camera was supplied with 12.00 V DC, and the measured current draw was approximately 0.259 A. We have also attached photos showing the port configuration during the test.
For testing purposes, the cable is connected to Port 5 in the current photo. However, as shown in the photos previously shared, the LED indicator did not illuminate even when the cable was connected to the correct port. In addition, as shown in the third photo, when the camera was connected to our existing Ethernet switch, the other connected ports illuminated normally, while only the port connected to the camera showed no LED activity.
Based on these test results, could you please advise us on the next step? Please also let us know whether there are any additional checks or tests we can perform before returning the unit for inspection.
Hi @nowtwind13 -
That’s great news- the power draw is nominal, so the hardware isn’t damaged. What’s likely happening is the internal jar-gh Ethernet cable is not plugged in- the vendor will have an easy time fixing it! Please proceed with the RMA via the help center with your order number, and sorry for the hassle!
