Good morning. We’re experiencing major communication problems between the blue boat and the base station. Even at 10 meters away, with the boat stationary, the signal is constantly lost and regained.
This prevents us from reliably planning missions, with the risk of losing the boat. How can we resolve this problem? Thank you.
Hi @muds -
Welcome to the forums!
Sorry for the issue. The best way to get assistance and potentially suitable replacement parts is to report a problem with a product via the help center. Include your order number to help speed things up!
Also share if you’ve ever operated the BaseStation or BlueBoat with no antenna attached - thanks!
Perhaps this technical bulletin is also relevant, if your hardware was purchased a few of years ago?