# Ping2 Echosounder troubleshooting

**URL:** <https://discuss.bluerobotics.com/t/ping2-echosounder-troubleshooting/17957>\
**Category:** Ping Sonar Devices\
**Tags:** ping\
**Created:** [September 11, 2024, 8:05am UTC](https://discuss.bluerobotics.com/t/ping2-echosounder-troubleshooting/17957 "2024-09-11T08:05:22Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![abubakrazam](https://avatars.discourse-cdn.com/v4/letter/a/848f3c/32.png) [@abubakrazam](https://discuss.bluerobotics.com/u/abubakrazam)\
**Post date:** [September 11, 2024, 8:05am UTC](https://discuss.bluerobotics.com/t/ping2-echosounder-troubleshooting/17957/1 "2024-09-11T08:05:22Z")

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Hi, I am trying to troubleshoot why the Ping2 Echosounder is not working. I would like to open it and check if the internals are working. Since the Ping2’s design is different, I would like to confirm the process of opening it, so that I don’t damage it.

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**Author:** ![EliotBR](https://sea1.discourse-cdn.com/flex019/user_avatar/discuss.bluerobotics.com/eliotbr/32/6937_2.png) [@EliotBR](https://discuss.bluerobotics.com/u/EliotBR)\
**Post date:** [September 12, 2024, 4:22am UTC](https://discuss.bluerobotics.com/t/ping2-echosounder-troubleshooting/17957/2 "2024-09-12T04:22:04Z")

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Hi @abubakrazam,

There are [instructions in the device recovery documentation](https://docs.bluerobotics.com/ping-viewer/firmware-update/#ping-sonar-device-recovery) 🙂

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**Author:** ![abubakrazam](https://avatars.discourse-cdn.com/v4/letter/a/848f3c/32.png) [@abubakrazam](https://discuss.bluerobotics.com/u/abubakrazam)\
**Post date:** [September 12, 2024, 5:57am UTC](https://discuss.bluerobotics.com/t/ping2-echosounder-troubleshooting/17957/3 "2024-09-12T05:57:47Z")

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Unfortunately, there seems to be some water ingress. Just wanted to confirm the process for reassembly. Do I need to keep the sonar head clamped for it to be sealed properly? Right now the head does seem to pop out slightly.

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**Author:** ![EliotBR](https://sea1.discourse-cdn.com/flex019/user_avatar/discuss.bluerobotics.com/eliotbr/32/6937_2.png) [@EliotBR](https://discuss.bluerobotics.com/u/EliotBR)\
**Post date:** [September 12, 2024, 6:18am UTC](https://discuss.bluerobotics.com/t/ping2-echosounder-troubleshooting/17957/4 "2024-09-12T06:18:23Z")

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> [@abubakrazam](#):
>
> Unfortunately, there seems to be some water ingress.

Sorry to hear that. I’d recommend filling out our [product problem](https://bluerobotics.com/help/?want=report) form, so our support team knows about the issue and can help you to resolve it.

> [@abubakrazam](#):
>
> Do I need to keep the sonar head clamped for it to be sealed properly?

The locking cord should keep the head far enough into the body that the o-ring can make a radial seal against the walls. The seal could fail if

1. the o-ring is damaged or has debris providing a channel for the water to bypass the seal,
2. the WetLink Penetrator seal or o-ring have issues (or if it has been incorrectly installed), or
3. the cable jacket is cut or the wires are exposed, and water has entered through it