# New BlueROV2, Ping Connection Issue

**URL:** <https://discuss.bluerobotics.com/t/new-bluerov2-ping-connection-issue/13046>\
**Category:** Blue Robotics Software\
**Tags:** ping\
**Created:** [October 12, 2022, 9:35pm UTC](https://discuss.bluerobotics.com/t/new-bluerov2-ping-connection-issue/13046 "2022-10-12T21:35:21Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![EliotBR](https://sea1.discourse-cdn.com/flex019/user_avatar/discuss.bluerobotics.com/eliotbr/32/6937_2.png) [@EliotBR](https://discuss.bluerobotics.com/u/EliotBR)\
**Post date:** [October 13, 2022, 6:27am UTC](https://discuss.bluerobotics.com/t/new-bluerov2-ping-connection-issue/13046/2 "2022-10-13T06:27:09Z")

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Hi @dben45, welcome to the forum 🙂

Sorry to hear you’re having issues getting your Ping Sonar connected.

> [@dben45](#):
>
> When we disconnect the Ping altimeter we do receive camera feed and the everything works as expected.

That’s potentially concerning, and points to some kind of hardware/electrical issue. It may be drawing too much power for your supply, although given you’re using a recent BlueROV2 that shouldn’t be the case with a properly working sensor.

> [@dben45](#):
>
> I’m hoping to get some suggestions on what to try next, or if it is fair to say that the Ping device is faulty.

There are still a few things to try in our [troubleshooting page](https://docs.bluerobotics.com/ping-viewer/faq-and-troubleshooting/); in particular

1. confirming that the USB to serial converter is working (for our BLUART:
  - green PWR LED turns on when plugged in to computer,
  - FTDI FT231X USB UART device shows up in the connected USB/serial devices list,
  - has occasional flashes of the green TX LED when Ping Viewer is searching for a Ping device)

2. making sure the wires are connected correctly, and
3. trying the [device recovery](https://docs.bluerobotics.com/ping-viewer/firmware-update/#device-recovery) procedure.

If those don’t help, please contact [support@bluerobotics.com](mailto:support@bluerobotics.com) to let them know what’s going on, and sort out a replacement or refund as appropriate. If you do so, please include your order number (/ estimated order date) and a link to this thread 🙂

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