# 4k cam 'one push white balance' not working **URL:** \ **Category:** Blue Robotics Products\ **Created:** [October 6, 2026, 8:24am UTC](https://discuss.bluerobotics.com/t/4k-cam-one-push-white-balance-not-working/23699 "2026-10-06T08:24:50Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![3dMB](https://sea1.discourse-cdn.com/flex019/user_avatar/discuss.bluerobotics.com/3dmb/32/13905_2.png) [@3dMB](https://discuss.bluerobotics.com/u/3dMB)\ **Post date:** [October 6, 2026, 8:24am UTC](https://discuss.bluerobotics.com/t/4k-cam-one-push-white-balance-not-working/23699/1 "2026-10-06T08:24:50Z")
I have found that the joystick bind for “one push white balance” does not do anything. I have left it as default, as Shift + button 10 (left stick press), I have tried both “4K Cam One-Push White Balance (192.168.2.10)” and “4K Cam One-Push White Balance (All)”, to no avail. If I click the button within the 4k cam cockpit widget, the function works. [![](https://us1.discourse-cdn.com/flex019/uploads/bluerobotics/original/3X/b/5/b513e0ea0544c843be44c725178d68cf0a46c940.jpeg "Screen Recording 2026 10 06 091637") ](https://www.youtube.com/watch?v=0vFKcFNIehA) ---
**Author:** ![rafael.lehmkuhl](https://sea1.discourse-cdn.com/flex019/user_avatar/discuss.bluerobotics.com/rafael.lehmkuhl/32/6630_2.png) [@rafael.lehmkuhl](https://discuss.bluerobotics.com/u/rafael.lehmkuhl)\ **Post date:** [October 6, 2026, 2:27pm UTC](https://discuss.bluerobotics.com/t/4k-cam-one-push-white-balance-not-working/23699/2 "2026-10-06T14:27:34Z")
Hey Marcus! Can you attach a log with the try? It should show us if the action is being triggered or not. ---
**Author:** ![3dMB](https://sea1.discourse-cdn.com/flex019/user_avatar/discuss.bluerobotics.com/3dmb/32/13905_2.png) [@3dMB](https://discuss.bluerobotics.com/u/3dMB)\ **Post date:** [October 6, 2026, 2:32pm UTC](https://discuss.bluerobotics.com/t/4k-cam-one-push-white-balance-not-working/23699/3 "2026-10-06T14:32:28Z")
Of course, see below 👍 [00000046.BIN](https://discuss.bluerobotics.com/uploads/short-url/nHaWW75uI3Hd3EyzGZfufZdyfd7.BIN) (3.0 MB) ---
**Author:** ![mattcmgb](https://avatars.discourse-cdn.com/v4/letter/m/ecd19e/32.png) [@mattcmgb](https://discuss.bluerobotics.com/u/mattcmgb)\ **Post date:** [October 6, 2026, 3:35pm UTC](https://discuss.bluerobotics.com/t/4k-cam-one-push-white-balance-not-working/23699/4 "2026-10-06T15:35:05Z")
I can confirm that we experienced the same during survey yesterday. Button bind appears to not work but extension button functions correctly. One thing I noticed was Cockpit requested to add the action again when opened, despite being added previously. ---
**Author:** ![rafael.lehmkuhl](https://sea1.discourse-cdn.com/flex019/user_avatar/discuss.bluerobotics.com/rafael.lehmkuhl/32/6630_2.png) [@rafael.lehmkuhl](https://discuss.bluerobotics.com/u/rafael.lehmkuhl)\ **Post date:** [October 6, 2026, 5:52pm UTC](https://discuss.bluerobotics.com/t/4k-cam-one-push-white-balance-not-working/23699/5 "2026-10-06T17:52:38Z")
My bad Marcus, I forgot to mention I needed a Cockpit log, not an ArduPilot one 😅 @mattcmgb thanks for mentioning it. Will try to reproduce the problem here as well. Just to make sure, are you using 1.18 (stable) or 1.19 (beta)? If you can add a Cockpit log as well, that would help a lot. ---
**Author:** ![3dMB](https://sea1.discourse-cdn.com/flex019/user_avatar/discuss.bluerobotics.com/3dmb/32/13905_2.png) [@3dMB](https://discuss.bluerobotics.com/u/3dMB)\ **Post date:** [October 6, 2026, 6:48pm UTC](https://discuss.bluerobotics.com/t/4k-cam-one-push-white-balance-not-working/23699/6 "2026-10-06T18:48:34Z")
These @rafael.lehmkuhl? [Cockpit\_Data\_Log\_2026-10-06\_19-45-35.csv](https://discuss.bluerobotics.com/uploads/short-url/9PmHXoyTq0WGRtz5SFmYEUUmHFE.csv) (14.0 KB) [Cockpit\_Data\_Log\_2026-10-06\_19-45-35.json](https://discuss.bluerobotics.com/uploads/short-url/czUjzSYTamavGDg4SQadwVlgmAW.json) (42.8 KB) These logs should be from a dedicated quick boot up, with lots of “4K Cam One-Push White Balance (All)” from joystick, as well as focus and zoom (which both work) ---
**Author:** ![rafael.lehmkuhl](https://sea1.discourse-cdn.com/flex019/user_avatar/discuss.bluerobotics.com/rafael.lehmkuhl/32/6630_2.png) [@rafael.lehmkuhl](https://discuss.bluerobotics.com/u/rafael.lehmkuhl)\ **Post date:** [October 6, 2026, 10:06pm UTC](https://discuss.bluerobotics.com/t/4k-cam-one-push-white-balance-not-working/23699/7 "2026-10-06T22:06:54Z")
Marcus, my bad again. I will try to be more specific from now on since we now have different types of logs in Cockpit (Data Lake logs, MAVLink Dump logs and System logs). The one I need is a system log. You can download it from `/menu/settings/dev`. ---
**Author:** ![mattcmgb](https://avatars.discourse-cdn.com/v4/letter/m/ecd19e/32.png) [@mattcmgb](https://discuss.bluerobotics.com/u/mattcmgb)\ **Post date:** [October 7, 2026, 3:24am UTC](https://discuss.bluerobotics.com/t/4k-cam-one-push-white-balance-not-working/23699/8 "2026-10-07T03:24:15Z")
No problem, I’ll get you the logs when back tomorrow. ---
**Author:** ![3dMB](https://sea1.discourse-cdn.com/flex019/user_avatar/discuss.bluerobotics.com/3dmb/32/13905_2.png) [@3dMB](https://discuss.bluerobotics.com/u/3dMB)\ **Post date:** [October 7, 2026, 7:38pm UTC](https://discuss.bluerobotics.com/t/4k-cam-one-push-white-balance-not-working/23699/9 "2026-10-07T19:38:33Z")
@rafael.lehmkuhl more logs than a septic tank 😂 Try this one for size. [Cockpit (Oct 06, 2026 - 19꞉45꞉32 GMT+1).syslog](https://discuss.bluerobotics.com/uploads/short-url/vzdKE4jwDdebzHlrXc1miqwcCPb.syslog) (393.6 KB) ---
**Author:** ![rafael.lehmkuhl](https://sea1.discourse-cdn.com/flex019/user_avatar/discuss.bluerobotics.com/rafael.lehmkuhl/32/6630_2.png) [@rafael.lehmkuhl](https://discuss.bluerobotics.com/u/rafael.lehmkuhl)\ **Post date:** [October 7, 2026, 8:56pm UTC](https://discuss.bluerobotics.com/t/4k-cam-one-push-white-balance-not-working/23699/10 "2026-10-07T20:56:21Z")
Thanks a lot for the log @3dMB! I was able to find the bug. It’s on the 4K Cam extension. I’ve opened an issue already and the team is working on a fix. ---
**Author:** ![rafael.lehmkuhl](https://sea1.discourse-cdn.com/flex019/user_avatar/discuss.bluerobotics.com/rafael.lehmkuhl/32/6630_2.png) [@rafael.lehmkuhl](https://discuss.bluerobotics.com/u/rafael.lehmkuhl)\ **Post date:** [October 8, 2026, 1:42pm UTC](https://discuss.bluerobotics.com/t/4k-cam-one-push-white-balance-not-working/23699/11 "2026-10-08T13:42:57Z")
@3dMB @mattcmgb there’s a new version of the 4K Cam Manager extension in the BlueOS store (courtesy of @joaoantoniocardoso). Following are steps on how to fix the problem: 1. Update the extension to the 0.3.4 version (on BlueOS: extensions/installed/update) 2. Delete the old Action (on Cockpit: menu/settings/actions) 3. Add the updated Action (on Cockpit: menu/settings/general/extension-features) Let me know how it goes.